We offer a Baratza grinder repair program so you can get back to making great coffee. This service is also if you want to upgrade your grinder to the latest components.
Our repair includes:
- A shipping label via email to send the grinder into us (UK customers)
- Diagnosis of problems
- Replacement worn/broken parts as needed (except burrs)
- Return Shipping
- 3 Months Warranty
If you would like your burrs replaced, purchase the burrs at the same time as this service.
Once we have received your order we will email you a shippng label to send the grinder in to us.
Please send your grinder in without the hopper or bin.
Make sure the grinder is well packaged. Don't use loose fill peanuts, they are not secure enough.
Please remember to include your Name and Order/Reference Number with the grinder.
I so hate our 'throw away [usually to land fill] society' so I was so delight that I found Coffeehit who would happily take on the repair of my much loved Baratza Encore! The whole process was, very professional and friendly, made so easy from delivery to return, four days max from start to finnish! My only regret is that I did not find you sooner, I actually wanted to buy a Virtuoso, back then, I was told that it was not available in the UK! Thanks so much for an excellent service and look forward to receiving your e-mail newsletter. Cheers Ray
I sent it in and a just a few days later it was fixed. Grinding coffee already
Fixed my broken grinder and returned it within a day ! Couldn't ask for a better service
Quick and straightforward. My grinder was repaired and returned in perfect working order with new motor and burr holder