We offer a Baratza grinder repair program so you can get back to making great coffee. This service is also if you want to upgrade your grinder to the latest components.
Our repair includes:
- A shipping label via email to send the grinder into us (UK customers)
- Diagnosis of problems
- Replacement worn/broken parts as needed (except burrs)
- Shipping to us
- Shipping back to you
- 3 Months Warranty
If you would like your burrs replaced, purchase the burrs at the same time as this service.
Once we have received your order we will email you a shippng label to send the grinder in to us.
Please send your grinder in without the hopper or bin.
Make sure the grinder is well packaged. Don't use loose fill peanuts, they are not secure enough.
Please remember to include your Name and Order/Reference Number with the grinder.
Excellent service, on receiving my broken grinder it was repaired and ready to be set back to me the same day.. With a full list of what had been peplaced. Wish all companies had this level of service.. I will be upgrading my grinder at some point and will not go anywhere else.
Thank you all at Coffee Hit