Returns

Returns Policy

30 Day Returns with Collect +! Click Here to Return

You can return any unwanted item* within 30 days and we will happily exchange or refund your item at no cost.**

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund or exchange on receipt.

*Coffee and filter papers are not included in this unless the product is damaged on arrival or the product is incorrect due to a fault by Coffee Hit.
The Comandante Range - seals must be intact for a return or exchange.
La Marzocco machines have a 14day return period, and may be subject to restocking/return shipping fees.
Any items that have been customised/personalised are not eligible for return.
**free returns are currently only available for Mainland UK customers

After 30 days we will accept a return for a credit up to 6 months. It's your responsibility to cover the cost of shipping the item back to us. We will then issue a Store Credit Voucher. Store credit will expire after 12 months from the date of issue. Contact Us to Return an item over 30 Days.

For incorrectly delivered items or damaged upon receipt we will arrange to collect and exchange. 

For warranty claims in the UK, we will collect and repair or replace your item
For products sold or subsequently shipped outside the UK, the warranty is a back-to-base warranty.

Returns Address

Coffee Hit Ltd - Returns
Office 4.5, 4 Sandpit Road
Dartford DA1 5BU, United Kingdom