Last updated: 06 March 2026
This Privacy Policy describes how Coffee Hit Ltd ("Coffee Hit", "we", "us", or "our") collects, uses and shares your personal information when you visit, use our services, or make a purchase from www.coffeehit.co.uk (the "Site").
For the purposes of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR), Coffee Hit Ltd is the data controller of your personal information.
Please read this Privacy Policy carefully. By using our Site and Services you acknowledge the practices described in this Privacy Policy.
1. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or for other operational reasons. When we do so we will update the "Last updated" date above.
2. Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site.
Information you provide directly
This may include:
• Name
• Billing and shipping address
• Email address
• Phone number
• Account login details
• Order details
• Payment confirmation
• Customer support communications
Payment card information is processed securely by our payment providers and is not stored by Coffee Hit.
Information collected automatically
When you use our Site we may automatically collect information including:
• IP address
• Device information
• Browser type
• Pages visited
• Shopping activity (such as products viewed or added to cart)
• Referral URLs
This information is collected using cookies and similar technologies.
Information from third parties
We may receive information from third parties including:
• Shopify (our ecommerce platform)
• Payment processors
• Shipping and fulfilment partners
• Analytics providers such as Google Analytics
• Marketing platforms
3. How We Use Your Personal Information
We use personal information for the following purposes:
To process and fulfil orders
Including payment processing, shipping and customer service.
To manage your account
Including login access, order history and account preferences.
Customer support
To respond to enquiries, requests or complaints.
Marketing communications
To send marketing emails and promotions where you have consented or where permitted by law.
Improving our services
To understand how our website is used and improve the customer experience.
Security and fraud prevention
To detect fraudulent activity and protect our business and customers.
4. Lawful Basis for Processing
Under GDPR we must have a lawful basis to process your personal data. These include:
| Purpose | Legal basis |
|---|---|
| Processing orders | Contract |
| Customer service | Legitimate interests |
| Fraud prevention | Legitimate interests |
| Website analytics | Legitimate interests |
| Marketing emails | Consent or soft opt-in |
| Legal compliance | Legal obligation |
5. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve our Site.
Cookies help us:
• remember your preferences
• keep your shopping cart active
• analyse website usage
• personalise marketing
Some cookies are essential for the operation of the Site.
Other cookies (such as analytics and advertising cookies) are only used with your consent where required by law.
You can control cookies through your browser settings or via our cookie consent banner.
More information about Shopify cookies can be found here:
https://www.shopify.com/legal/cookies
6. Sharing Your Personal Information
We may share personal information with trusted service providers including:
• Shopify (ecommerce platform)
• Payment processors
• Shipping carriers
• IT and hosting providers
• Marketing and analytics partners
These providers only process personal data on our behalf and under appropriate data protection agreements.
We may also disclose personal information:
• to comply with legal obligations
• to protect our rights or property
• during a business transaction such as a merger or acquisition
We do not sell your personal data.
7. International Data Transfers
Some of our service providers may process data outside the UK or European Economic Area.
Where this occurs we ensure appropriate safeguards are in place, such as:
• UK International Data Transfer Agreement (IDTA)
• Standard Contractual Clauses approved by the European Commission
• Transfers to countries deemed to provide adequate protection
8. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy.
Typical retention periods include:
Order records: 6 years (for tax and accounting obligations)
Customer accounts: until account deletion or inactivity
Marketing data: until you unsubscribe or withdraw consent
Analytics data: up to 26 months
9. Your Data Protection Rights
Under GDPR you may have the following rights:
• Right of access
• Right to correction
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent for marketing
To exercise your rights please contact us using the details below.
We will normally respond within one month.
10. Marketing Communications
You may opt out of marketing communications at any time by:
• clicking the unsubscribe link in our emails
• contacting us directly
You will still receive transactional emails relating to your orders.
11. Children's Information
Our services are not directed to children under 16 and we do not knowingly collect personal information from children.
If you believe a child has provided personal data to us please contact us and we will delete the information.
12. Security
We implement appropriate technical and organisational security measures to protect personal data.
However no method of transmission over the internet is completely secure.
13. Complaints
If you have concerns about how we process your personal data please contact us.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
14. Contact Us
Coffee Hit Ltd
Unit H, OYO Business Park
Barge Way
Sittingbourne
ME10 2FB
United Kingdom
Email: hello@coffeehit.co.uk
Phone: +44 028 7635 6247
